What's New

To give you more information regarding the shipments you trace via API we are introducing an option that will include all the movement details. ** Note that this API uses JSON instead of XML which will be the way we transfer the data going forward. see API Documentation Page

Added a <WardPro> element to the <Shipment> section of the API Pickup Request.

Added 2 new elements to identify the type of origin and destination points. D=Direct, I=Indirect. See API request page for details

For your convenience, the rules tariff's Table of Contents is now hyperlinked to the specific sections in the tariff so you don't have to scroll through all the pages any more.

To get your pickups into the system faster we have streamlined the guest pickup process; no longer will there be a delay while a customer service agent has to review and enter your pickup! Note: by logging in to your account and using the regular pickup function you will have access to your entire pickup history making rescheduling recurring pickups a breeze!

For your convenience, Origin and Destination SCAC values have been added to the RateQuote API response as <OriginSCAC> and <DestSCAC>

For your convenience you can now request emailed delivery receipts by entering the PRO number on the Request Delivery Recipts page!

To save you time, you can now initiate a Pickup Status or Delievery status check right from the menu page!

For your convenience, Logged in users can now pay invoices online through Billtrust using the Pay Invoices tool located on the main tools menu!

For your reference a list of commodities that we normally don't provide service for is now available to view. If you have questions about the list or want clarification about it, please contact Customer Service or your Ward Logistics Solutions Manager.

To help keep you informed, we have added the option to receive a delivery email for any shipment you are involved with...as the shipper, consignee, bill to, or debtor. Any time a shipment delivers that you are one of the previously mentioned parties, the addresses you select (Up to 5) will get an email. You can find this option on the MyProfile page when you are logged in.

Keep things moving with Email! You can now sign up to receive invoices via email on a per-account basis. Find the sign up button on your MyProfile page.

So that you can get to your previous activity quicker, a new MyHistory menu has been added to the top Navigation bar. When logged in, you can use this menu to access previous Bills of Lading, Pickups, Rate Quotes, Shipments, and Spot Quotes for your account.

To help you to know when our pickup driver will arrive, we have added a pickup ETA button to the Pickup Request History page when the pickup has not yet been performed. Click the Pickup ETA button and you'll get the latest ETA information for that pickup.

More information is now available regarding our minimum density charges on the Rate Quote screen -- just click the link on the right side of the top row for detailed minimum density information.

For your convenience, a direct link to the pickup status has been created and will be included with your pickup confirmation email.

To enable you to more quickly access our outstanding expedited and brokerage services, the button has been relocated to the top row of the tools menu.

To provide clearer information regarding shipments, Accessorials and other services associated with a shipment are now showing on the Trace Shipment view below the status section.

To help you determine if a location is limited access, a new button has been added to the rate quote page to display the Ward Tariff Page defining limited access. If your location meets any of the conditions, make sure you check the "Limited Access Accessorial"

To better communicate with you regarding your shipment, we have made the shipper and consignee phone numbers required fields when creating a Bill of Lading

To make sure customers get the benefit of full value insurance if selected, a pop up window is displayed providing instructions to insure a shipment with full value insurance

Our online claims form has been completely redesigned to provide quicker and easier claims submission to our claims department. A description of the claim as well as attaching up to 30 file attachments makes getting Ward all the information we need to review the claim much faster. (Any individual file must be < 8Mb and in the following formats: txt, jpeg, jpg, png, gif, doc, docx, pdf, xls, xlsx)

New Hazmat Uniform Alliance Certificate.

After entering a spot quote, there is a book pickup button below the quote details. Click it to book the pickup.

You can now choose between receiving or not receiving pickup confirmation emails on the “MyProfile” page.

You can now quickly find a saved location using filter by Company Name or by Zip Code in the Load saved location window.

You can now create a Bill of Lading or a Pickup Request directly from the Rate Quote History index page. Icons for those functions have been added to the first column for quotes that were created in the past seven days.

The rules for viewing documents have been revised to allow more people to view documents. Particularly Bills of Lading. If a document can not be displayed, detailed messages are displayed describing the reason.

If you are not logged into the web site and you create a Bill of Lading, there is a "Create Pickup" button at the top of the BOL Viewing screen. If you click it, it will take you to the Guest Pickup entry function and copy over your data.

Pro numbers will be added to the pickup status screen as soon as the driver enters them during pickup. Tracing will not be available for those Pro numbers until the truck returns to the service center.

Formatting has been reduced to conserve paper.

Show delivery appointment time if one exists for a shipment.

Rate Quote Accessorial entries are no longer abbreviated.

API Information and Access Request form has been added to the main page of the tools menu. Since access to the API requires your IP address or IP address range to be whitelisted you will need to provide this information via the form on the page if you have not previously done so in order for the API to work for you. To begin with we are offering three APIs: Pickup Requests, Rate Quotes, and Tracing. Information on the xml request and response can be found on this page.

Special Instructions entered on the Bill of Lading form are broken down into smaller instructions so they fit on the actual BOL form.

Please note: While as many lines of instructions can be entered as you like, only the first 150 characters entered across all instruction lines are sent to the driver when you create a pickup from the BOL. Everything entered appears on the bill of lading form.

You can now subscribe to be notified by email when Ward experiences a modified schedule due to severe weather or other events. If you were subscribed prior to the switch to the new website, your e-mail address should still be active in the system. There is a button on the tools menu now that will bring you to the subscription options page called "Subscribe to Weather Alerts."
When there are active alerts issued, that button will turn red and will read "Weather Alerts."

A form-fillable Bill of Lading PDF has been added to the front screen of the tools site. Click "Download Fillable BOL" to download it.

Now when a Bill of Lading has been generated and you chose to view it on screen instead of emailing it you have the option to email the PDF. You can find the Email PDF button in the row at the top of the screen.

Shipment History results can optionally be returned for a specific date as well as the time period ranges already in place.

In addition, there are now two filtering fields to narrow the results down by information present in the Shipper or Consignee columns. The filtering fields will match against Name, Address, City, State, and Zip Code in those columns and will match a partial word or number and ignore case.

If values are present in both Shipper and Consignee filter fields, a record must match both to be returned.

Pickup Status Check and Pickup History now display pros assigned to a pickup confirmation number.

Pickup Status Check: After you click "get status" any pros assigned to the confirmation number are displayed below the confirmation number.
Click on the pro number to perform a trace.

Pickup History: Click on the confirmation number. On the view screen that pops up the pros display below the address information. Click a pro to perform a trace.

The current status of the pickups is displayed in Pickup History. Use this as a fast way to view the status of all the pickups entered on the web site.

Spot Quote History is now an available selection at the top right of the Spot Quote screen.

Similar to the other history options, This screen will show your previous 30 days of quotes and give you the ability to view a summary, see the details of individual quotes, print a previous quote, and even create a re-quote from a selected previous quote.

The NMFC number on the Bill of Lading is now able to hold 11 digits/characters.

Bill of Lading History is now an available selection at the top of the Bill of Lading screen.

Similar to Rate Quote History, this screen will show BOL's made in the last 30 days and give you the option to copy the information from the BOL into a new BOL document. It does not show BOL's that were given a name and saved as a template.

The prompts to confirm leaving a page have been reduced.
They only display in BOL, Rate Quote, Pickup Requests, and My Profile maintenance.

Can select "Shipper or Consignee" as the freight bill party.

This shows shipments when the account is either the Shipper or Consignee.

Pickup Request History is now an available selection at the top right of the Pickup Request screen.

Similar to Rate Quote History, this screen will show pickup requests made in the last 30 days and give you the option to print the pickup request or copy the information from the request into a new pickup request document. You will find that pickup request history began accumulating starting on Thursday the 11th.

Rate quotes are now available for points serviced by our partners.

Rate Quote History is now an available selection at the top right of the Rate Quote screen.

This screen will show your previous 30 days of quotes and give you the ability to view a summary, see the details of individual quotes, print a previous quote, and even create a re-quote from a selected previous quote.

Pieces is no longer a required field to obtain a Rate Quote.

The back slash \ and colon : are now accepted in character fields.

Pickup special instructions accespts same special characters as other fields.

"New Rate Quote" button added to bill of lading results screen to make it easier to navigate to the next rate quote.

The requirement to provide a city and state during pickup entry has been removed.

The following information is now available in Trace Shipments: Due Date, Pieces, Handling Units, Weight, BOL#, PO#, Partner Pro.

If the shipment is handled by one of our partners and our partner has a trace shipment link into their system, the partner pro is a link to connect to their system for tracing.

Only fields with an * beside them are required. The * is now larger

Tracing by BOL# or PO# plus origin or destination zip is available in Trace Shipment

A Print Button is located at the top of the Rate Quote Results screen.

A confirmation email is sent when a pickup is submitted.