Frequently Asked Questions

General Questions

How do I contact Customer Service?

For problems with quotes, pickups, tracing, or other shipping concerns, please contact us by phone at 1-800-458-3625, or via email at cservice@wardtrucking.com.


Whom do I contact about technical issues with the wardtlctools.com web site?

If you have a technical issue that you don't find an answer for below, please email our Webmaster for assistance between 8:00 AM - 5:00 PM EST Monday through Friday. If you received an error message, please include it in your message. If you need immediate assistance, call 1-800-458-3625.

Account Questions

How do I reset my password?

Visit our Reset Password page to reset your password.


I've forgotten my username.

For help recovering your user name, contact the webmaster. - webmaster@wardtrucking.com.

Usage Questions

Something doesn't look right and/or I can't access a part of the site and there's no error message.

Clearing your browser's cached images and files can solve a lot of issues that crop up from time to time when changes to the site have been made but your computer still has a saved version of the changed files. In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this still doesn't fix the problem, feel free to contact us. Generally, only cached files and images need to be cleared, cookies or other saved data does not need to be cleared.


I have a suggestion for a feature.

Please send it to us! We want to make this site something that you want to use and we regularly discuss suggestions from users.

For any other issues, please contact Customer Service at 1-800-458-3625 or via email at cservice@wardtrucking.com.

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