Claim Filing Procedures:
If your shipment is damaged, report it immediately to the Customer Service Department at 1-800-458-3625. Please provide description and cost of damaged item(s) and ask if an inspection is necessary. Keep all packaging until the inspection is waived or performed and retain the damaged item(s) until the claim is settled. The owner of the goods shipped has a legal obligation to minimize the amount of the claim, therefore every effort should be made to repair, discount or salvage the damaged goods.
If your shipment is short, report it immediately to the Customer Service Department at 1-800-458-3625. Please provide description and cost of damaged item(s).
The following documentation must be included with your claim at time of filing:
To print and complete PDF version of Ward Claim Form and submit via U.S. Mail or email:Click here for the claim form
If you print and complete form, forward it along with all required documentation to:
P. O. Box 1553
Altoona, PA 16603
|OR||Send Email to: Ward Claims Department|
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