FYI: All Customer Service communication channels, including phone, email, and live chat, have now been fully restored following yesterday's flooding at our centralized Customer Service Center.
While all normal lines of communication are operational, our team is continuing to work remotely as we do not yet have access to our physical call center. As a result, you may experience longer than normal response times throughout the day as we work through a higher volume of customer inquiries.
Our team remains committed to providing the level of service you expect, and we appreciate your patience and understanding as we continue our recovery efforts.
Thank you for your continued partnership.